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Curtin University
Organisational Development Unit

Frequently Asked Questions

  1. What is the Your Voice survey?
  2. What is the Your Voice process?
  3. Why are we running it?
  4. Who should complete the survey?
  5. When will the survey run?
  6. How long will the survey take to complete?
  7. Can we afford to run this survey right now?
  8. Who managed and participated in creating the questions?
  9. What does "Leadership" mean?
  10. What does "Management" mean?
  11. What does “Supervisor/Line Manager” mean?
  12. How do I answer questions where Curtin isn’t mentioned specifically?
  13. What's the rationale for including personal demographics questions?
  14. Is the survey confidential?
  15. What format will the survey go out in?
  16. What if I don't have access to a computer?
  17. How will I be able to access the survey?
  18. Can I complete both surveys?
  19. My survey isn't working properly!
  20. How will I hear about the survey?
  21. Who are the Your Voice Champions?
  22. Do I need to complete the survey in one session?
  23. Will the result of the survey be published?
  24. Is all feedback anonymous?
  25. Will the survey happen again?
  26. I have a colleague who would like to participate but didn’t receive an invitation, what can they do?
  27. Who should I contact for more information about the survey?
  28. How can I provide comments, feedback or express concerns I may have about the survey?

 

What is the Your Voice survey?

Your Voice is the brand name of Curtin’s staff satisfaction survey tool. But it is more than just a survey. It is also a regular and ongoing cycle of result analysis; action; measurement and reflection. It is a process of staff consultation and engagement. It is designed to improve our work environment and demonstrates our commitment to Curtin being a great place to work.

The Your Voice survey tool in itself:

  • gives you the chance to share your perspectives on what it is like to work at Curtin
  • helps us understand Curtin’s climate, i.e. staff satisfaction and engagement
  • makes sure we know what you require to make your work environment better
  • provides data that is used in high level decision making related to our working conditions
  • helps us create the ‘right’ conditions for a high performance work culture. 

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What is the Your Voice process?

The Your Voice process has a regular and ongoing lifecycle. Throughout the process we take your feedback; develop initiatives to act on your recommendations; monitor progress made; and report back to you along the way. You are central to each stage of the process.

The Your Voice process has four distinct phases:

  • Phase 1: Survey

  • Phase 2: Data analysis and Action Plan development

  • Phase 3: Action Plan implementation and monitoring

  • Phase 4: Final reporting and process review.

 

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Why are we running it?

Employee Engagement correlates with organisational performance, so it’s critical that we drive engagement in order to deliver quality services to our community.

Our 2017 Survey will provide us with valuable insights into a range of operational and cultural issues.

From this, we will be able to gauge the level of employee engagement at both an Organisational and Unit level. 

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Who should complete the survey?

All employees, including full time, part time, casual and sessional staff and University Associates. Curtin University is committed to creating an inclusive work environment and a culture where difference is valued.

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When will the survey run?

March 27 – April 12 2017.

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How long will the survey take to complete?

The survey should take less than 20 minutes to complete.

If you are completing the Sessional Staff survey it will take 10-15 minutes to complete.

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Can we afford to run this survey right now?

We can’t afford not to! The results will provide valuable insights on how we can make improvements and help us deliver our Strategic Plan and quality services to the community.

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Who managed and participated in creating the questions?

Voice Project have developed a large bank of standard questions which have been successfully used in surveys with 36 Australian Universities, including Curtin University’s 2012 and 2014 Your Voice Surveys and the 2015 Pulse Check.

Some of the questions we have chosen are from this bank and will enable us to assess our results against other Universities. These questions can also be used to compare results from the 2017 Your Voice Survey against results from the 2014, 2012, 2010 and 2008 Your Voice Surveys.

Additional questions were also developed by a Staff Reference Group made up of staff from across the University, with the aim of increased relevance for staff at Curtin University. The Senior Executive Team (SET) finalised and endorsed the survey.

  • In 2017 the number of survey questions was to focus on the areas where real action can be taken, and therefore ‘close the loop’ on your feedback;
  • Shift the focus of the survey to the current priorities of the University as outlined in the 2017-2020 Strategic Plan
  • Increase opportunities for staff to respond in more detail to areas of concern.

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What does "Leadership" mean?

Leadership = Vice Chancellor, Deputy Vice Chancellor, Provost, Pro-Vice Chancellor, Chief Operating Officer, Chief Strategy Officer, Vice-President Corporate Relations, Chief Financial Officer.

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What does "Management" mean?

Management = Head of School, Director, Head of Area, Research Director, Faculty Business Manager, Dean of Law.

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What does “Supervisor/Line Manager” mean?

Supervisor/Line Manager = the person to whom you directly report, the person who does your WPPR (e.g. Head of Department/ Section/ Research Team/Manager/ Team Leader).

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How do I answer questions where Curtin isn’t mentioned specifically?

Where Curtin is not mentioned in the question you should assume that the question relates to your work area specifically.

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What's the rationale for including personal demographic questions?

Curtin University is committed to creating an inclusive work environment and a culture where difference is valued.

We have added some demographic questions to the survey for the purpose of collecting some basic information on the composition of our workforce and for understanding patterns across different demographics (e.g. academic staff versus professional staff). This information will greatly assist in the work we do towards promoting and encouraging a diverse workforce, and develop targeted initiative to address isolated concerns.

Completion of these questions is OPTIONAL, but is strongly encouraged. The data is of a personal nature, and will be handled confidentially by the Voice Project.

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Is the survey confidential?

Curtin University cannot identify individuals and therefore cannot respond to any individual issues raised.

Results will be reported on group data with 10 or more responses.

All data will be sent directly to Voice Project who will analyse and produce the reports.

We have an ongoing commitment to ensuring action is taken in response to the Your Voice survey results. This year we have agreed that the de-identified raw data will be provided to the Office of Strategy and Planning so that results can be reported through the Business Intelligence Tool. This will assist us in providing tailored reports for our managers including trend analysis of their results with previous years. As always, results will be reported in aggregated format so that individual staff cannot be identified and teams of less than 10 responses will not be individually reported.  To enable drill down reporting, the dataset received will contain organisational unit, Academic/Professional/Sessional staff status, pay level, campus location, employment status (continuing, fixed term, casual) and position fraction.

Individual responses will NOT be reported nor will they be received by Curtin.

Voice Project staff are bound by the Code of Ethics set out by the Australian Psychological Society, and follow strict professional conduct as outlined by the Psychology Board of Australia. For more information please visit http://www.psychology.org.au/about/ethics/ and http://www.psychologyboard.gov.au/Standards-and-Guidelines/Codes-Guidelines-Policies.aspx

Voice Project is a research and consulting company based in Sydney and Melbourne, and affiliated with the Macquarie University. They aim to improve organisations by giving people a voice.

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What format will the survey go out in?

The survey will be available online for staff with access to a computer, laptop, tablet or smart device at home or at work.

All staff will be receiving an email invitation to complete the survey on Monday 27th March 2017.

You will be able to access the online survey from your work or home computer, laptop, tablet or smart device.

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What if I don't have access to a computer?

You can access the survey via the emailed link on your smart device or tablet.

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How will I be able to access the survey?

All Professional and General and Academic staff will receive an invitational email from Charlie Zhang, titled Curtin University Your Voice Staff Satisfaction Survey would like your feedback! that contains the link to the survey. All Sessional staff will receive an invitational email from Charlie Zhang, titled Curtin University Your Voice Staff Satisfaction Survey for Sessional Staff would like your feedback!

If the invitation is not in your inbox please check your spam/junk/clutter folder. If you have deleted the email accidently reminder emails will be sent on the Thursdays that the survey is open.

You can access and complete the online survey from your work computer, your home computer, a laptop computer or tablet or a smart device. 

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Can I complete both surveys?

No, your invitation to complete the survey is linked to your primary role at the University.

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My survey isn't working properly!

The survey works best in Internet Explorer. If you are having problems using a different browser please save the survey, by clicking the Return Later button at the bottom of the page in the survey, and open it in Internet Explorer.

The online survey will be accessible online from your computer. Technology testing will be carried out prior to the survey link to ensure that access is allowed and unimpeded by firewall or security settings.

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How will I hear about the survey?

The Vice-Chancellor will be providing updates through her Blog and Note to Staff.

All staff, including casual and sessional academic staff will be receiving an email invitation to complete the survey on Monday 27th March 2017.

Your area may have a Your Voice Champion - look for the badge or lanyard. Champions will be reminding staff about the survey and will be available to answer your questions.

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Who are the Your Voice Champions?

Your area may have a Your Voice Champion who will be identifiable by the Your Voice badge or lanyard they are wearing. Champions will be reminding staff about the survey in your work area and will be available to answer your questions.

The Your Voice Champion role is to promote the survey to staff and encourage colleagues to complete the survey.

Completion of the survey is voluntary so it is gentle promotion and encouragement in whichever way Champions feel comfortable.

Examples include:

  • advising staff of the survey and dates it is open at staff meetings
  • answering basic questions about the survey if comfortable or referring people to the survey website or Your Voice team
  • sending reminder emails once the survey is open
  • walking around areas and reminding people when the survey is open
  • organise a time for staff to complete the survey and then come together for cake/snacks afterwards
  • organise a friendly competition to see which area has the highest response rate
  • reminding staff of the prizes for survey completers.

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Do I need to complete the survey in one session?

Although not recommended, you can complete the survey in multiple sessions. Click on 'Return Later' at the bottom of the survey page.

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Will the results of the survey be published?

The results of the survey will be made available through your line manager or People Business Partner.

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Is all feedback anonymous?

Individuals will not be identified by their responses and no one in Curtin University will have access to any individual’s completed questionnaires.

The results will be kept and analysed by Voice Project, which will ensure they remain anonymous and strictly confidential.

Reports will only be produced for groups containing at least 10 respondents to ensure anonymity.

You should avoid making any self-identifying comments as these will be fed back exactly as entered or written.

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Will the survey happen again?

Yes, the results from each survey are benchmarked against the previous surveys.

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I have a colleague who would like to participate but didn’t receive an invitation, what can they do?

If a colleague would like to participate but did not received an invitation via email they may need to activate their Curtin email account.

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Who should I contact for more information about the survey?

Your People Business Partner may be able to assist. Alternatively you can email yourvoice@curtin.edu.au.

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How can I provide comments, feedback or express concerns I may have about the survey?

Click here if you would like to provide any comments, concerns or feedback about the 2017 Your Voice Survey.

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